At Velvess Luxury, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging with tags intact.
- Items damaged due to misuse, improper handling, or wear and tear are not eligible for return.
How to Initiate a Return
- Contact us at 📧 velvessluxury@gmail.com or 📞 6352383591 with your order details.
- Once your return request is approved, we will provide the return shipping address.
- You are responsible for return shipping costs unless the product is defective or incorrect.
- After receiving and inspecting the item, we will process your refund or replacement.
Refunds
- Once the returned product is inspected and approved, refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method.
- Shipping charges (if applicable) are non-refundable.
Non-Refundable Items
- Sale or discounted items.
- Personalized or custom-made products.
- Items returned without prior approval.
Exchanges
If you received a damaged, defective, or incorrect product, we will provide a free replacement. Please contact us immediately upon receiving your order.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still need assistance, reach out to us at velvessluxury@gmail.com or call 6352383591.
Thank you for shopping with Velvess Luxury! 💖