At Velvess Luxury, we are committed to providing you with a seamless shopping experience. Please review our shipping policy below for details on processing times, delivery, and other important information.
Shipping Timeframe
We strive to deliver all orders within 7 days from the date of purchase. However, actual delivery times may vary depending on your location, courier service availability, and any unforeseen delays.
Processing Time
- Orders are processed within 24-48 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Partners
We work with trusted courier services to ensure timely and secure delivery. Once your order is shipped, you will receive a tracking number via email or SMS.
Shipping Charges
- Shipping charges may vary based on the delivery location and order size.
- Any applicable shipping fees will be displayed at checkout before completing your purchase.
Delivery Issues
If your order is delayed beyond the estimated timeframe or you experience any issues with delivery, please contact us at:
📧 Email: velvessluxury@gmail.com
📞 Phone: 6352383591
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately.
- We will work with the courier service to resolve the issue and, if necessary, provide a replacement or refund.
Order Changes & Cancellations
- Once an order is processed, we may not be able to make changes or cancellations. Please reach out as soon as possible if you need modifications.